10 Golden Rules of Responding in the Social Media Age
Posted on 04. Jan, 2010 by Gary Tripp in Online Reputation Management (ORM)
- Respect (the venue, the participants, the importance of even a single comment)
- Expect everything to be public (even if you intended it to be private)
- Speed is of the essence (react in a timely and appropriate manner)
- Openness and Transparency are key (trust is paramount)
- Never conceal (who you are, who you work for and what your intentions are – FTC Guidelines)
- Do your homework (search, listen, read, know your communities first)
- Identify an engager (someone who will represent you well)
- Nothing builds credibility like action (do what you say or don’t say it)
- Gather internal resources now (get them trained and ready to respond)
What’s missing? Oh yeah, that’s why Paying attention is so important!
By Derrek J. Hull, Blogger-in-Chief
Converseon’s Lindsay Lebresco recently spoke at Gaspedal’s Word of Mouth Supergenius conference about “the golden rules of responding” in the social media age.
Read full post here



Coaching & Consulting
Mobile Marketing
Contact Us
Free Consultation
Inside Hospitality FAQ's
IH on Facebook
IH on LinkedIn
IH on Twitter
IH on YouTube
IH RSS Feed
Hospitality101™