inside InsideHospitality- Who is answering (or not) your phone.

Posted on 20. May, 2010 by Inside Hospitality in Daily Tip

We came to realize something when we were calling upon hotels while planning the Restaurant & Hospitality Social Media Bootcamp. Over the last 5 months we have talked to literely hundreds of hotels, hotel sales departments, restaurant hosts, and catering staff etc. while planning our 15 state tour.

It was pretty amazing what we discovered. A great many hotel sales departments, restaurant hosts, and catering staff  just don’t care. Really, they don’t care.

We left messages, requested RFPs asked for contracts and menus (we were ready to spend real money) and more that 90% of the time we didn’t get the information we asked for and many times received no phone call back at all.

That is just crazy. These people are costing your business real money.

Every day we work closely with restaurants, hotels and spas and assist them in measuring their phone engagement proficiency with potential guests and clients.

The host, sales manager and catering director are the face (and voice) of your business. Do you know how your phone is being answered? You need to.

We think phone engagement is so important to building a better guest experience, that we spent the last several months working on a telephone mystery shopping solution- PhoneBuzz™

Hear for yourself, contact us for a free trial of PhoneBuzz™

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Today’s tip is brought to you by Inside Hospitality™, a comprehensive and innovative guest experience management and measurement company whose integrated suite of hospitality business solutions achieves tangible results in the marketplace and is the choice for restaurant and hotels worldwide.

Contact us today and learn how Inside Hospitality™ can create a custom solution for your organization. We can be reached anytime @ (888) 260- 0380.

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