New GuestPulse™ Feature Announcements

Posted on 21. May, 2010 by Inside Hospitality in Inside Hospitality, Online Reputation Management (ORM), Social Media

We introduced the first Restaurant & Hospitality Focused Online Reputation Management solution, GuestPulse™ many months ago and have been literally blown away with the feedback and support we have received from restaurant, hotel and spa operators all over the world.

The goal was (and still is) to provide managers, operators and owners with a no “BS” way to tell them exactly what their guests are saying about their property, service and offerings with a intuitive, clean and simple user interface.

Over the last several months we have added additional robust features that make the program the “complete online reputation management solution”

Some of the most recent feature additions include,

Online Reputation Genius, Automatic Sentiment Analysis, Competitor Tracking, to name just a few.

We are excited to continue the innovation and introduce the following dynamic features that will add even more value to the GuestPulse™ platform as assist in building a better business and foster better guest engagement.

Using Social Media to “Attract” New Guests

Introducing GuestAttract™, the first and only social media based lead prospecting solution for the restaurant & hospitality industries. A guest prospecting solution that scans the entire ‘www’ and millions of websites and billions of web pages and social media sites for potential guests who are looking for dining, hotel or travel recommendations and who closely match your target marketing profile.

Using Geo/Location tracking technology we provide you with a real time ‘stream’ of potential guests that fit within your operations demographic profile. We then provide you a direct “engage and attract” option to make contact with these potential guests immediately right from the GuestPulse™ dashboard.

-GuestAttract™ is will available to all GuestPulse™ accounts on June 1st.

“Online & On-site” Triggered Mystery Shopping.

Need to verify, corroborate or just need more information based on a specific mention? With the click of the mouse our “Online & On-site Mystery Shopping Solution™” will allow owners and unit managers to request a immediate on-site mystery shopping evaluation on the property. On-site evaluation can be scheduled in as little as 60 minites and covers every market within the USA.

On-site mystery shopping services are provided in conjunction with Inside Hospitality.

-Online & On-site Mystery Shopping™ is available on all GuestPulse™ beginning today, Friday May 21.

To signup for your free (no credit card required) 30 day trial please visit www.GuestPulse.com