Put them on hold, you have guests at the door. – Daily Tip for Tuesday August 3rd.

Posted on 03. Aug, 2010 by in Daily Tip

Today’s Tip: Put the phone on hold. You have guests at your door.

Always take care of the guests who are in front of you. Put the call on hold. (but ask them first- and wait for an answer.)

How many times have you walked into a restaurant only to find the host/hostess on a call and not pause a moment to acknowledge you in the least. Way to often.

  • The table rotation or cover count can wait.
  • The menu cleaning can wait.
  • The conversation with other hosts, servers, managers, can wait.
  • The phone call can wait.
  • The guest at your door should not have to wait.

Take care of the guests in front of you. It’s basic service.

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