Inside Hospitality™ offers the most complete lineup of effective guest experience and operational solutions than any other company in our business. Our program’s effectiveness and ROI make us the number one choice for the most successful restaurants, hotels, spas and resorts, bars and nightclubs and caterers in the US and around the world. Below is an overview of our service programs.
For more information about any individual program, simply click on its logo.
GuestReady™ is our core guest experience measurement tool. Far more than the usual mystery shopping program offered by others, this individually designed program helps you monitor and analyze the progress of your teams to plan and execute your operational plan at every guest touchpoint. This program drills down deeper and covers each touchpoint more thoroughly than anything else available. Having the best strategy is meaningless unless you can execute it. This program helps you monitor and measure that execution.
Download GuestReady™ fact sheet here
BarStoolie™ is our industry leading quality assurance service, providing meticulous scrutiny of the cash-handling activities at your bar. We use licensed, insured and experienced private investigators to monitor the integrity of your bar, cutting losses and working to eliminate negative guest experiences. BarStoolie™ gives you the opportunity to correct problems in the integrity of your bar and overall guest service mistakes before word of mouth negatively impacts your business. This cutting edge service gives you real answers to the most important aspects of your business – alcohol and guest experiences.
Download BarStoolie™ fact sheet here
OnCampus™ is our University & Corporate campus Guest Experience Management solution where our industry-leading evaluators visit your location(s) and measure the level of service to ensure your guests are happy and operational standards are being executed. OnCampus™ is designed to measure the uniqueness or your business’ guest experience and give you the specific information you need to understand how well you are executing on an every guest, every day basis.
Hundreds to thousands of transactions a day, multiple locations and concepts… all with one goal – to assist you in delivering a great guest experience.
Download OnCampus™ fact sheet here
Spa|Sense™ is our industry leading quality assurance mystery shopping service that is completely focused on the spa experience. A guest’s opinion of your Health Resort or Spa is always based on their experience of the product and service they receive. Our custom tailored Spa shopping programs provide actionable data for informed decision making.
Spas are unique. Guests relinquish all control and entrust your spa team with their most prized asset – their personal well-being.
Download Spa|Sense™ fact sheet here
ClubAudit™, the industries first and only club focused mystery shopping guest feedback measurement program.
ClubAudit™, our industry-leading evaluators focus on the most important elements of your business – service, entertainment and cost control. Our reports are threefold; they ensure that your guests are being treated well, that they are entertained, and that your staff isn’t stealing money.
Truly outstanding guest service, hospitality and bartender integrity are keys to success in any bar. Using ClubAudit™ is the unique way to measure the guest experience, drink pouring, cash handling, suggestive selling and of course, ringing of all drinks and bartender ethics.
Visit the ClubAudit™ site by clicking here!
PhoneBuzz™, The Industry Leading Telephone Mystery Shopping Solution.
With PhoneBuzz™, improved phone answering and guest engagement begins before the very first call. PhoneBuzz™ gives managers/owners the “real deal” on how phone calls are being handled and, perhaps just as importantly, gives them a barometer to train the staff accordingly. Call it a Mystery Shopping Solution over the phone…from the leader in hospitality-focused solutions. The Inside Hospitality PhoneBuzz™ program is a cost effective and efficient way to experience what your guests hear when they engage with your staff.
Download PhoneBuzz™ fact sheet here
GuestPulse™ is our Online Reputation Management (ORM) program that collects nearly every mention of your business anywhere on the internet. We then use these to analyze what people think about your brand and their experiences with it, then develop better strategies for you to align your business with your guest’s expectations. This extremely cutting edge and powerful program can help you support and engage your guests on a more deeper and meaningful way that actually supports and builds real organic loyalty and word-of-mouth (WOM) marketing.
Download GuestPulse™ fact sheet here
GuestPromoter™ is our program to better help you align your business with your guest’s expectations. Other than relying on ‘hope’ to receive guest feedback, this uniquely designed program captures guest feedback in real time and by utilizing one-on-one conversations through actual interviews of literally hundreds of your guests, in a manner in which they choose – either through phone interviews, text comments, social media or one of several other means. We then capture and use this Voice-of-the-Guest (VoG) information to help you understand and plan the ongoing innovation of your service and hospitality services to ensure and build real guest loyalty.
Download GuestPromoter™ fact sheet here
Mobilality™ is a leading edge complete mobile marketing, guest survey program that is more effective than any other marketing program you could employ, in helping you measure and improve the level of real guest loyalty.
Mobilality™ provides a mobile/social marketing platform for the local business to connect, acquire and retain today’s on the go consumer. Mobile is rapidly becoming the number one choice for communication, search and networking. In other words – the consumer’s “digital doorstep.” The platform offers an inexpensive, easy to use, turn-key solution for the local business to reach, and connect, on this new doorstep.
Hospitality Mobile Guest Engagement. Simplified.
iHWorx™ is the core of our success building portfolio of services. These very powerful programs can help you not only solve strategic and operational problems but can actually help you innovate your businesses systems and processes and take your operation to an entirely new level of effectiveness and profitability. With over 400+ years of successful experience in building hospitality brands that last, we are uniquely qualified to handle any issue that may arise. From business and marketing plans to operational issues and talent management and from concept design and site selection to new business openings and turnarounds. We help you find the right solutions for achieving every business goal.