Let’s be honest…

One of the most important aspects of any bar or club is its alcohol management programs and guest service.  More so than any other position in the restaurant or hospitality industry, it is of the utmost importance for management to keep close watch to ensure profitability.

Our bar focused mystery shopping service – BarStoolie™ — provides feedback to ensure the following:

Guests are treated with the respect and attention they deserve

Security personnel and bartenders tend to exude a sense of entitlement and to not feel the need to provide the level of hospitality your guests expect to receive.  Accountability will lead to improved employee-guest interaction.

Quality control of beverage distribution

  • Bartender consistency with pours.
  • Following recipes for specialty drinks.
  • Not giving free drinks to anyone.
  • Assurance that standards and steps-of-service are being adhered to.
  • Profitability is achieved according to plan.

Monetary transactions

  • Are all drinks and inventory accounted for?
  • Are bartenders properly inputting all orders into the POS?
  • Are there an abundance of “no sale” transactions?
  • Is the security/front door staff properly charging entry fee to all incoming guests?

Truly outstanding guest service, hospitality and bartender integrity are keys to success in any bar.  Using BarStoolie™ is the unique way to measure the guest experience, drink pouring, cash handling, suggestive selling and of course, ringing of all drinks and bartender ethics.

We use licensed, insured and experienced private investigators to monitor and scrutinize bar activities – everything from rings and pours to guest relations and upselling – in order to maximize profits for owners and operators.  Without  BarStoolie™ the odds of catching and controlling losses is much more remote and may result in continuing financial losses.

We consult with your company to design a customized set of formal expectorations describing your current cash and inventory procedures, tips, receipts, safety and age checks.  It denotes which procedures are mandatory every time an employee makes a sale, handles cash, pours a drink or engages with a guest.  Our investigators then visit your establishment(s) and report their findings in a timely, detailed and insightful manner.  And, of course, you are guaranteed complete confidentiality in all reports.

Measuring and monitoring your bartenders’ service gives you knowledge and confidence in your entire operation.  Information provided by our bar spotters about your bar gives your staff confidence in delivering on those brand behaviors critical to your success.

Statistics show that for every complaint received by a restaurant, there are another ten dissatisfied customers who simply moan to friends and use a rival establishment the next time.  BarStoolie™ gives you the opportunity to correct problems in the integrity of your bar and overall guest service mistakes before word of mouth negatively impacts your business.

Keeping things honest… that’s what we are here for.