Restaurant & Hospitality Focused Mystery Shopping Solutions.
All Mystery Shopping Companies Are Not Created Equally.
Inside Hospitality is the industry leader in hospitality-focused Guest Experience Management solutions. After all, nobody does what we do – working solely within the hospitality industry. Our esteemed clients can testify to this.
Utilizing our industry-leading and experienced evaluators, we customize our service for you using one of the platforms below.
And we don’t force you into any long-term contracts. We let our service speak for itself – allowing you to decide to keep coming back, just as our services help keep your guests coming back.
GuestReady™ | Restaurants & Hotels
GuestReady™ is our core guest experience measurement tool. Far more than the usual mystery shopping program offered by others, this individually designed program helps you monitor and analyze the progress of your teams to plan and execute your operational plan at every guest touchpoint.
This program drills down deeper and covers each touchpoint more thoroughly than anything else available. Having the best strategy is meaningless unless you can execute it. This program helps you monitor and measure that execution.
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BarStoolie™ | Bar & Lounge
Truly outstanding guest service, hospitality and bartender integrity are keys to success in any restaurant. Using BarStoolie™ is the unique way to measure the guest experience, drink pouring, cash handling, suggestive selling and of course, ringing of all drinks and bartender ethics.
Without BarStoolie™ the odds of catching and controlling losses is much more remote and may result in continuing financial losses.
Statistics show that for every complaint received by a restaurant, there are another ten dissatisfied customers who simply moan to friends and use a rival establishment the next time. BarStoolie™ gives you the opportunity to correct problems in the integrity of your bar and overall guest service mistakes before word of mouth negatively impacts your business.
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OnCampus™ is our University & Corporate campus Guest Experience Management solution where our industry-leading evaluators visit your location(s) and measure the level of service to ensure your guests are happy and operational standards are being executed. OnCampus™ is designed to measure the uniqueness or your business’ guest experience and give you the specific information you need to understand how well you are executing on an every guest, every day basis.
Hundreds to thousands of transactions a day, multiple locations and concepts… all with one goal – to assist you in delivering a great guest experience.
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Spa Sense™ | Luxury Spa
Spas are unique. Guests relinquish all control and entrust your spa team with their most prized asset – their personal well-being.
As a Spa Director or owner, you are unable to see behind closed doors or experience your spa through your guests’ eyes. Just one embarrassing moment, unmet expectation, or unfulfilled request with a spa concierge, massage therapist, or locker room attendant, and a new or loyal guest may never return. Inside Hospitality’s programs will enable you to gauge the quality and ability of your staff in handling areas like new phone inquiries, new patients/clients, follow-up, and lead management.
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PhoneBuzz™ | Sales & Reservation Audit
The host and sales staffs have the most vital role in bringing in guests and, in many ways, bringing them back. More often than not, a potential guest will call before making a visit to your establishment. And if that phone call is not answered correctly…you just lost business. But if the person answering the phone is friendly, knowledgeable, welcoming, and treats the guest as though he/she was there in person, that guest will more than likely try your establishment. And keep coming back.
PhoneBuzz™ gives managers/owners the “real deal” on how phone calls are being handled and, perhaps just as importantly, gives them a barometer to train the staff accordingly. Call it a Mystery Shopping Solution over the phone…from the leader in hospitality-focused solutions.
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Our Evaluator Team
Carefully selected and placed Evaluators are the core of our business. We do not employ just “Mystery Shoppers”. Rather, we work with highly trained individuals who possess proven guest experience in the hospitality sector.
Therefore, we go through a vigorous selection process to ensure applicants meet our standards. In fact, only 20% of the evaluators that apply to work with us are ultimately selected.
Each applicant undergoes a screening process where they take an exam and complete a mock-evaluation form based on their most recent dining experience. If executed successfully, the evaluator is then accepted and given assignments that fit their field of expertise.
Thirty percent of our trained evaluators consist of licensed private investigators, and the remaining consist of food critics, chefs, journalists, professors, various other professionals, and of course some “average Joe’s”.
Our training does not stop there. After each evaluation, Evaluators receive feedback and are continually coached by Inside Hospitality’s editorial staff.
All of this is done to secure the most thorough and professional feedback for your business so you can objectively monitor service improvements, operational excellence, and overall guest satisfaction.
Customized Evaluations
We provide information that supports the improvement of both service standard delivery and strategic decision-making. Our findings have helped companies optimize operations, improve human-resource management, develop and enhance brand image, and improve the customer experience.
We customize all of our services, tailored to your needs. Because our clients have their own specific provisions, all of our questionnaires are individually created in order to best target and retrieve each client’s priority data. Many of our clients offer several services under one operational roof; like dining, bar, valet and hotel stays. Because of this, we have mastered the ability to merge all necessary requirements into one comprehensive format, and in doing so, collect the vital information for the client to best implement their results.
Guaranteed Client Satisfaction
Inside Hospitality offers our 100% Client Satisfaction Guarantee. We are confident you will find our services to be outstanding. If, for any reason, you are not satisfied with any visit or detailed Guest Experience Analysis, the visit will be free of charge or we will schedule another visit at no charge – your choice.
Contact us for a detailed proposal of how our custom mystery shopping programs can help your organization.