Introducing ClubAudit™, the industries first and only club focused mystery shopping guest feedback measurement program.
The Specialty Club Business Is Unique. You Need a Unique Solution. You Need ClubAudit™
Your club is your baby. You have poured countless money, man hours, sweat into it to ensure that guests feel at home, and that they keep coming back, and, in the end, the club is profitable.
You shouldn’t have to worry about whether anybody on your own staff has their hand in the proverbial cookie jar. From the leaders in Guest Experience Management solutions, we’ve now bundled together two of our best services just for the bar and club industry.
With ClubAudit™, our industry-leading evaluators focus on the most important elements of your business – service, entertainment and cost control. Our reports are threefold; they ensure that your guests are being treated well, that they are entertained, and that your staff isn’t stealing money.
Truly outstanding guest service, hospitality and bartender integrity are keys to success in any bar. Using ClubAudit™ is the unique way to measure the guest experience, drink pouring, cash handling, suggestive selling and of course, ringing of all drinks and bartender ethics.
We use licensed, insured and experienced private investigators to monitor and scrutinize bar activities – everything from rings and pours to guest relations and upselling – in order to maximize profits for owners and operators.
We consult with your company to design a customized set of formal expectations describing your current cash and inventory procedures, tips, receipts, safety and age checks. It denotes which procedures are mandatory every time an employee makes a sale, handles cash, pours a drink or engages with a guest. Our investigators then visit your establishment(s) and report their findings in a timely, detailed and insightful manner. And, of course, you are guaranteed complete confidentiality in all reports.
It’s your club. And it’s your money. With ClubAudit™, our job is to make sure your money (your profit) doesn’t walk out the door.
Visit the ClubAudit™ website by clicking here!