GuestReady™ is our enhanced and all encompassing mystery shopping program used by restaurants, hotels, spas and resorts, nightclubs and bars and caterers the world over.
GuestReady™ is designed to measure the uniqueness of your businesses guest experience and give you the specific information you need to understand how well you are executing on an every guest, every day basis. Below is an outline of how the program is designed to give you the results you need.
Our GuestReady™ program takes the guess work out of measuring guest satisfaction, helping you to fine tune your services and deliver them in such a way that your customers speak highly of your brand, turning into your best sales people, rather than turning to your competitors. A professional secret shopping program will show you exactly what your business looks like and how it could look even better from the guest’s perspective. It allows you to accurately measure team performance and better understand how your procedures impact the guest experience.
Armed with this information, you can confidently introduce profitable changes to your business and coach your team to peak performance.
Restaurant Evaluations
Inside Hospitality™ Evaluators describe every aspect of their restaurant experience.
The evaluation closely follows the server’s performance, from greeting to farewell. This detailed description helps the reader fully understand the guest’s service experience and thus determine if the server is following the company’s standards and sequence of service.
The ingredients and flavors of the food courses are described by Evaluators as though the person reading the report has never tried the items before.
Evaluations will also address many other areas such as Ambiance, Hostess Greeting, Time-to-Table, Up-Selling, Management Interaction, Product Knowledge, Special Presentation, Menu Experience, Food & Drink Quality, Time-to-Order, Frequency of Check Back, Delivery Time, Appearance of Staff, Teamwork, Cleanliness, and Support Staff.
Hotel Evaluations
Our Hotel Evaluations include customized questions as well as a narrative of an Evaluators experience with front desk interactions, timely service for maintenance and house-keeping, and overall cleanliness of guest rooms, restrooms, and living rooms. Check in and check out procedures are noted as well as up-selling techniques, professionalism, and enthusiastic overall service.
As with our other Inside Hospitality™ Evaluation Services, a custom form will be created to follow all standards set forth by your establishment.
Catering Evaluations
Your hotel/catering facility relies on its sales associates to “sell” potential customers on your facility for their special occasion.
To maximize sales and eliminate lost sales opportunities, our quality assurance Evaluators will supply vital data on how individual staff members go about “selling” potential clients. Evaluations are typically performed both in person and over the phone. Inside Hospitality evaluations offer an up-close, objective view of the strengths and weaknesses of employee sales techniques. From there, your management team can address supplemental employee training.
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Contact us for a detailed proposal of how GuestReady™ can help your organization.