Pick up the phone. It’s Inside Hospitality. The Industry Leading Telephone Mystery Shopping Solution.
With PhoneBuzz™, improved phone answering and guest engagement begins before the very first call.
Who’s answering your phone?
Unfortunately, many hosts, hostesses and members of the sales staff may shrug off their importance to your team, thinking, “I simply smile and answer phones.” A good manager/owner knows that couldn’t be further from the truth.
The host and sales staffs have the most vital role in bringing in guests and, in many ways, bringing them back. More often than not, a potential guest will call before making a visit to your establishment. And if that phone call is not answered correctly…you just lost business. But if the person answering the phone is friendly, knowledgeable, welcoming, and treats the guest as though he/she was there in person, that guest will more than likely try your establishment. And keep coming back.
It is vital to the sales and growth of a company to be aware of the impact the person(s) answering the phone has on their business. We are here to help… with PhoneBuzz™.
PhoneBuzz™ gives managers/owners the “real deal” on how phone calls are being handled and, perhaps just as importantly, gives them a barometer to train the staff accordingly. Call it a Mystery Shopping Solution over the phone…from the leader in hospitality-focused solutions.
How Phonebuzz™ works
Using your service protocol or “steps of service” for answering phone calls we employ our industry-leading and experienced evaluatorss, who call your establishment. The call is recorded as an mp3 and is uploaded to the evaluation form. You don’t have to toy around with anything… we do the work. You then have the ability to listen to the entire phone call and hear how well your employees are handling each call.
With the evaluation form, which is customized based on your protocol, our evaluators ask specific questions to the person answering the phone. You then have the ability to look for opportunities to help with training.
The ability to zero in on inconsistencies
Is everyone answering the phone providing the same level of service? Are they all providing the guests with the same information? It would be devastating if one person was telling a guest that you had New York Strip steak for $9.95, only to have them come in and find out it’s really $19.95. You now have the ability to hear exactly who needs training and who is doing a great job.
Identify missed ‘upselling’ opportunities
Is the staff answering the phone with confidence and professionalism? Are they providing enough description about menu items and informing potential guests of specials? Closing the sales? Giving guests a real reason to come in your door?
PhoneBuzz™ is THE way to hear both sides of the conversation… and to ensure that your guests have a reason to keep coming back.
The Inside Hospitality PhoneBuzz™ program is a cost effective and efficient way to experience what your guests hear when they engage with your staff.
Contact us for a detailed proposal of how PhoneBuzz™ can help your organization.