All Spa evaluation services are not equal.

Introducing Spa Sense™

A guest’s opinion of your Health Resort or Spa is always based on their experience of the product and service they receive. Our custom tailored Spa shopping programs provide actionable data for informed decision making.

Spas are unique.  Guests relinquish all control and entrust your spa team with their most prized asset – their personal well-being.

As a Spa Director or owner, you are unable to see behind closed doors or experience your spa through your guests’ eyes.  Just one embarrassing moment, unmet expectation, or unfulfilled request with a spa concierge, massage therapist, or locker room attendant, and a new or loyal guest may never return.  Inside Hospitality’s programs will enable you to gauge the quality and ability of your staff in handling areas like new phone inquiries, new patients/clients, follow-up, and lead management.

Contact us for a detailed proposal of how Spa|Sense™ can help your organization.