The Ritz-Carlton Mission Statement – Daily Tip for Thursday Aug. 5th

Posted on 05. Aug, 2010 by Inside Hospitality in Daily Tip

Today’s Tip: Does your team all believe in the same end goal of delivering an amazing experience?

Does your company have a mission statement that is crystal clear and actually means something to the entire operation from the GM to the dishwasher? One of the organizations we admire most is Ritz-Carlton. The following is their mission statement and each team member carries a card in their pocket that outlines why they are there. To serve.

“We are Ladies and Gentlemen, serving Ladies and Gentlemen.”

“I build strong relationships and create Ritz-Carlton guests for life. I am always responsive to the expressed and unexpressed wishes and needs of our guests. I am empowered to create unique, memorable and personal experiences for our guests. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience. I own and immediately resolve guest problems. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

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Today’s tip is brought to you by Inside Hospitality™, a comprehensive and innovative guest experience management and measurement company whose integrated suite of hospitality business solutions from restaurant focused mystery shopping to online reputation management achieves tangible results in the marketplace and is the choice for restaurant and hotels worldwide.

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